Refund Policy

Saudi Discount Store values customer satisfaction and strives to provide the best shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure a hassle-free process.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• A refund request must be made within 7 days of receiving the order.
• Proof of purchase (order number or receipt) must be provided.
• Certain products, such as personal care items, perishable goods, and digital downloads, are non-refundable unless defective or damaged upon arrival.

Refund Process

1. Submit a Refund Request: Contact our customer support team at daoodali9286@gmail.com with your order details and reason for the refund.
2. Return Authorization: If your request is approved, we will provide return instructions, including the return address.
3. Shipping the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Approval: Once we receive the returned item, we will inspect it and notify you of the refund status.
5. Issuing the Refund: Approved refunds will be processed within 5-7 business days via the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. If the issue persists, email us at daoodali9286@gmail.com for assistance.

Modifications & Exceptions

Saudi Discount Store reserves the right to modify this refund policy at any time. Special cases may be reviewed on a case-by-case basis to ensure customer satisfaction.

For any further inquiries, please reach out to our support team. We appreciate your trust in Saudi Discount Store!